It is important for business leaders and management to take care of their staff. An important part of taking care of staff means making sure they enjoy a healthy work environment. Bosses can do a lot to create and maintain a positive and civil work environment, one that encourages professionalism, productivity and loyalty. The downside of not focusing on civility and business etiquette is real. Incivility in the workplace: harms an organization’s reputation, making it hard to